Our team is your team
Our people are committed to help you innovate and transform your warehouses. For that, our experts offer an effective combination of broad logistics expertise and deep product knowledge.
9am – 6pm, GMT+2
Throughout the week
No extra cost
Technical support is included in the subscription
Support
Real people, on chat and on email
Email
Do you have a question you can't find the answer to, or just need a hand? Email or log a ticket with our friendly support team.
Live chat
In the appLive chat runs inside Planograma, in your own instance rather than on this site. Open it and a support agent picks up during working hours.
Knowledge base
Guides for the flows you use every day.
Concrete steps, with screenshots from the app. If you cannot find what you are after, write to us and we will fill the gap.
New ticket
Describe the situation and we will take it from there.
The more precisely we know what happened and on which flow, the faster we reach the cause.
- You get the ticket number by email
- A support engineer picks up the case during working hours
Prefer email? Open the ticket by email
Yes. Technical support is provided throughout the week by email or live chat (9am–6pm, GMT+2) free of charge.
Yes. We offer import services as part of the Enterprise plan — contact us and we'll assist you.
A "user" is anyone who logs into Planograma, on a desktop workstation or a mobile terminal.
The minimum contract term is 3 months, paid upfront along with any special set-up requirements. Thereafter your subscription continues until cancelled.
You're free to cancel anytime. Your current plan lasts until the end of your billing cycle.